Terms and Conditions

Delivery

We do not process charges for goods that are not ready for dispatch.

Welsh Dee Trust will do its best to dispatch all goods within 2 working days of receiving your order. Depending on the volume and weight of the order, it will be sent by post, parcel service or courier.

For deliveries in the UK please allow up to 5 working days.

Most goods will be sent by some form of recorded delivery and will require a signature on receipt.

Please make sure someone is available to sign for the goods and if you see any damage to the packaging, make a note on the courier’s delivery papers and advise us as soon as possible.

In all cases, unless you have the opportunity to open the parcel and inspect the goods for any shipping damage before the courier has left, it is advisable to sign “not inspected”.

Returns Policy

You may return goods to the Welsh Dee Trust within 14 days of receipt if, for any reason, you are unhappy with them.

The Welsh Dee Trust must be contacted by telephone within 14 days of receipt if you intend to return any goods.

You will be responsible for the costs of returning the goods unless you received them in error, or there is something wrong with the goods.

We recommend you use a recorded delivery service.

Goods should be returned in their original packing and care should be taken to ensure they are not damaged in any way.

Terms & Conditions

Prices

The Welsh Dee Trust makes every effort to ensure that all prices and product information are as accurate as possible. Prices and product availability may be changed without notice.

All goods include UK sales tax at 20% where applicable.

Payment

All online payments are conducted through Stripe secure servers.

There will be no contractual obligation between you and The Welsh Dee Trust for the supply by it to you of any product until such time as the goods are shipped and the credit card debited.

Any disputes or claims arising from such a contract will be subject to the jurisdiction of the English courts.

Security

Our website is secure. Credit card details are not stored online. We use secure SSL encryption systems for all transactions so you can shop in confidence.

Disclaimer

The Welsh Dee Trust does not expressly warrant that the information contained on this site is accurate, complete or totally current. The Welsh Dee Trust, its directors, employees and representatives disclaim all damages arising from the use of this site or any of the content and information included in the site. This limitation of liability includes direct, indirect or consequential damages, loss of data, income or profit, loss or damage to property and claims of third parties implied or otherwise.

GDPR and your privacy

Please refer to our GDPR policy for further information about how your data is used and stored.

Cookies

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